Returns and exchanges

You have 30 days, from the moment you receive the package, to return or exchange your order.

NATIONAL (mainland Spain)

  • FREE returns and exchanges at home.

INTERNATIONAL (Europe)

  • Only returns can be requested.
  • Shipping costs will be deducted from the refund. The refund does not include the shipping costs that you have paid when placing your order.

REQUEST

Items must be in their ORIGINAL CONDITION and all tags must be intact.

Points to note about accessories:

· The mats must be returned with the original packaging. They will not be accepted if the packaging has been opened.

· Bottles, resistance band sets, yoga blocks, socks and panties cannot be exchanged or returned.

If the returned items do not meet the required conditions, we will contact you to proceed to return the product and the refund will be cancelled. Please note that in these cases we do NOT cover the return shipping costs.

Exchanges

Exchanges can only be made for size, not for another model or color.

The first exchange is free of charge. If you wish to make a second exchange, the customer assumes the shipping costs.

Once the exchange has been requested through the Reveni returns and exchanges portal, the delivery person will pick up the unwanted item and deliver the requested item.

Returns

You can choose between these two types of refunds:

1- Instant through Reveni: you will receive your money 4 seconds after filling out this form requesting the refund.

2- Through the payment method with which the order was placed: you will receive your money within 10 - 15 working days, from the moment we receive the items in the warehouse.

Once the return has been requested, the delivery man will pick up the package at the address indicated and will carry the shipping label.

*In case you have made the payment through Scalapay, Klarna or Amazon Pay, you will not be able to request the refund instantly.

If you have any doubts or queries, you can contact us through our chat, by calling our customer service number 91 805 64 02 or by writing to us at hello@bornlivingyoga.com